Have a question or concern?

Your answer may be right below in the FAQs. Please take a look! 

Have thoughts? We want to know — seriously. I (Jason) get each and every email and try my best to respond as fast as possible.

I would like to franchise or invest in Xi'an Famous Foods, how do I do that?
Please explain the letter/numbering system for the menu.
What are those spongy things that look like tofu/meat (found in A1, A2)?
Why don’t you use more environmentally friendly bowls?
Do you use MSG?
Why can’t I add/substitute?
Can I add/substitute different ingredients in dishes?
What is your hand-ripped noodles made from?
What are your different types of noodles made of?
What is the difference between A1 and A2?
What are the differences between the pork noodles (i.e. N3 vs. N4 vs. N9)?
What are the gluten-free options?
What are the vegetarian/vegan options?
Can you make things less oily? I see a lot of oil in my food and I am concerned.
How spicy is “spicy”?
What do you recommend?
What are your best sellers?
What do YOU (as staff) like?

Need help with something else?

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Which location did you visit, if any?
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Please enter your order number if you have your receipt.
This helps us find your order, if applicable.
This helps us find your order, if applicable.
Please list dish names or numbers, quantities, as much as you can remember.
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